Power of Community - Pedernales Electric Cooperative

Help Center PEC Help Center

We want to make sure you find answers to your questions, so we've compiled some of the most frequently asked questions below.

Still can't find what you're looking for? Visit the Contact Us page to find out how to contact our Member Services staff.

Frequently Asked Questions

Need an answer right away? You’re in the right place. In this section, you’ll find answers to the questions we hear most often from our members. Select a topic below to go to that section or browse the entire list. Just click the questions to see our answers.

About This Website

  • Which web browsers can I use with the PEC website?
  • How do I adjust text size on the PEC website?

About Your Service

  • How do I report a power outage?
  • What are your rates?
  • How do I read my meter?
  • How do your meters work?
  • What are PEC's deposit requirements?
  • Why am I required to provide personal identification?
  • How do I add utility lines at my construction project?
  • How can I change the name on my account?

Automatic Debit Authorization

  • How do I sign up for automatic payments online?
  • Can I cancel my automatic payments online?

Billing & Payments

  • How do I read my bill?
  • How do I pay my bill?
  • How do I make a payment online?
  • Which credit cards can I use to pay my bill?
  • Will my electricity be disconnected if I can’t pay my bill?
  • Am I able to choose when my bill is due?
  • If I have more than one account, will I have more than one due date?
  • When I apply for new service, will I be given a choice of due date or will one be automatically set?
  • Why is my bill so high?
  • The difference between the beginning reading shown on my bill and the ending reading is not the same as the billed kilowatt-hour (kWh) use. Why?
  • How can I reduce my electric bill?
  • Why am I being billed a service availability charge and a delivery charge?
  • Why am I being billed a monthly meter reading fee?
  • What is an invoice bill and what does it look like?
  • Can I mail one check for all accounts listed on my invoice bill?
  • If I have invoice billing, can I view the total balance of all of my accounts online?
  • What does "Transmission Cost of Service" mean on my monthly bill?


Fixed & Average Payment Plans

Green Button

  • What is Green Button?
  • How do I download my Green Button data?
  • How do I retrieve data from my downloaded ZIP file?
  • How do I use my data?
  • What are the benefits of using Green Button?
  • Is my usage data secure when I download through Green Button?

Power Outage

  • How do I report a power outage?
  • What can I do to help get my power back on?
  • What do I do after I've reported an outage?
  • How should I prepare for outages?
  • How does PEC manage calls during a widespread power outage?
  • Does PEC know that I have lost electric service during a storm?
  • How do you decide whose power to restore first?
  • Why would a PEC service crew pass by without restoring the power at my house?
  • Why does my neighbor have power and I do not?
  • What should members with special medical needs do to prepare for an outage?
  • Why can't you tell me how long it will take to restore my power?
  • What should I do if a power line falls in my yard?
  • How do I protect appliances in my house from power surges?
  • Is it safe to use a generator when I lose power?
  • What is a supplier outage?
  • Why isn't the outage in my area mentioned on Facebook or Twitter?
  • What is a pole-top fire?
  • What can I do to help prevent outages?
  • How often is the map showing current outages updated?
  • The power is off at my location but the outage map says there are no current outages. How can that be?
  • The estimated restoration time for my outage is unknown. What does that mean?


  • What should I do if I see a downed power line?

Service Requests


  • How do I sign up for SmartHub?
  • What is the difference between the mobile app and the web versions of SmartHub?
  • Is my phone or tablet supported?
  • Is the mobile app secure?
  • Do I have to buy the app?
  • Do I have to change the way I pay my bill in order to use SmartHub?
  • I have five accounts. Can I see them all in the app and on the web?
  • Can I make a payment on multiple accounts?
  • How current is the account information I see in the mobile app or on the web?
  • How do I sign up for notifications? What if I want to receive notifications for multiple accounts?
  • What do the color codes represent on the mobile application My Usage screen?
  • In SmartHub web, my tab buttons are not highlighted to indicate what screen I am on and the PEC logo is centered on the page. Why is it displaying this way?